Dear Joy,

I have a problem using GM MDI diagnostic tool. When I installed it on my laptop, the tool prompted me a “fatal error (6)”. The Description reads that “Cannot complete the installation. For details please check the installation log and contact your product support team.(E4931: Component or element installation failed.)” What is the problem? By the way, my computer system is Windows XP, which I believe should compatible with GM MDI software. Below is a picture of the problem. Please help me solve the problem as soon as possible. Thank you.

Gina

Dear Gina,

According to the error message, the problem occurred during installation of GM MDI. The message indicates that there is a problem with your laptop or your system, which contributes to installation failure. Please reinstall your computer system with the one we provide and set the system language as American English, and then try to install again. Hope this helps.

Best regards,

Eobd2

How to solve GM MDI cannot complete the installation