今天刚去维修点取回笔记本,华硕已经表示卡顿已无法解决且不承认是质量问题.

先说一下笔记本配置:华硕K450JF,Intel 酷睿i7 4700HQ 四核心/八线程,DDR3 4G 1600MHz ,NVIDIA GeForce GT 745M 2G显存,1TB硬盘,就这配置还卡.

这里的卡顿指笔记本总是莫名其妙且随机出现的卡顿,送检时硬盘又没有坏道.那你可能和我碰到了相同的情况.我这里问题的具体表现是:

1.无法开机,睡醒后无法唤醒,容易蓝屏

2.总是突然卡顿,换固态硬盘后更容易碰到.

3. 文件系统突然消失

我在维修点的处理路线:硬盘坏道检查(无坏道)-换机械硬盘-换主板-换固态硬盘(三星 850 Pro)-换内存,全部方法都无法解决,从更换情况来看,怀疑这整个k450jf系列,甚至使用X450JF主板的笔记本均存在这个问题.

判定你是否和我遇到相同问题需依据操作系统日志:

win8和win8.1日志("我的电脑"右键-管理-事件查看器-windows日志-系统-右侧工具栏"筛选当前日志"事件级别选择"警告")表现为:"ID 153事件"(下图中的警告),即"在磁盘0上的逻辑地址0x...处重试IO操作",逻辑地址一直变化.

linux日志(可在终端运行"dmesg|grep ata"):

[  179.519534] ata3: exception Emask 0x50 SAct 0x0 SErr 0x4090800 action 0xe frozen
[  179.519543] ata3: irq_stat 0x00400040, connection status changed
[  179.519549] ata3: SError: { HostInt PHYRdyChg 10B8B DevExch }
[  179.519558] ata3: hard resetting link
[  179.519580] ata6: exception Emask 0x50 SAct 0x0 SErr 0x4090800 action 0xe frozen
[  179.519589] ata6: irq_stat 0x00400040, connection status changed
[  179.519595] ata6: SError: { HostInt PHYRdyChg 10B8B DevExch }
[  179.519603] ata6: hard resetting link
[  180.240723] ata6: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[  180.240764] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[  180.243673] ata6.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[  180.243688] ata6.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK) filtered out
[  180.243698] ata6.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION OVERLAY) filtered out
[  180.243955] ata6.00: supports DRM functions and may not be fully accessible
[  180.244028] ata6.00: failed to get NCQ Send/Recv Log Emask 0x1
[  180.245000] ata6.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[  180.245010] ata6.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK) filtered out
[  180.245015] ata6.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION OVERLAY) filtered out
[  180.245212] ata6.00: supports DRM functions and may not be fully accessible
[  180.245280] ata6.00: failed to get NCQ Send/Recv Log Emask 0x1
[  180.245341] ata6.00: configured for UDMA/133
[  180.247633] ata3.00: configured for UDMA/133
[  180.260717] ata6: EH complete
[  180.264706] ata3: EH complete

亲,笔记本卡顿否?