As a project manager it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help:

Giving Feedback

• Feedback is always more powerful when asked for.
• Think about when and where you give feedback.
• Think carefully about what you want to say and how to say it.
• Feedback is as much about stating the positives as it is about stating the negatives.
• Be specific about the behaviours you are commenting on.
• Take responsibility for your feedback; say "I feel," "I noticed."
• Make your comments clearly and don‘t get emotional.
• Use analogies and examples to illustrate your points.
• Be aware of the other person‘s body language.
• Allow an opportunity for discussion and actively listen.
• Make sure you understand whether the feedback has been accepted or rejected.
• Look together for a solution or for a way of making things better.

Receiving Feedback

• Don‘t be afraid to ask for feedback.
• Listen carefully to the feedback.
• Don‘t leap to your own defence.
• Check your understanding and ask questions to clarify any grey areas.
• Ask for specific examples of good and bad behaviours.
• Allow yourself time to take in the feedback.
• Say which points you agree with and those you don‘t and why.
• Look together for a solution or for a way of making things better.
• Thank the other person for their time and effort in giving you the feedback.

Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there‘s no time like the present.

Using Feedback as a Tool