1.  Provide the alert.log and related tracefile of the target database.  

2.  Provide details on the location where backup is being placed.  I.e., tape, local disk, nfs mount, data domain, etc.    Call the file srdc_rman_backup_answers_<date>.txt before submitting.

3.  Submit rman script.  Rename the script to srdc_rman_backup_script_<date>.txt before submitting.

4.  Submit full rman output of execution.  Rename the output file to srdc_rman_backup_output_<date>.log before submitting.

5.  If possible, reproduce the error/issue with debug enabled using:

a. Before invoking rman, set the following environment variable:

Unix:

export NLS_DATE_FORMAT=‘DD-MON-YYYY HH24MISS‘

Windows:

set NLS_DATE_FORMAT=DD-MON-YYYY HH24MISS

b. Invoke rman with:

rman trace=srdc_rman_backup_debug_<date>.trc log=srdc_rman_backup_output_<date>.log

c. execute:

6.  If it is impossible to re-execute, connect to the target database and capture:

• Download attached script srdc_rman_backup_output.sql
• Connected as SYSDBA run the script

eg:

7.  Compress (in .zip or .tar.gz format) all above files.  Call the file srdc_rman_backup_details_<date>.zip/.tar/.gz before uploading to SR.

The following files are expected to be uploaded:

srdc_rman_backup_answers_<date>.txt
srdc_rman_backup_script_<date>.txt 
srdc_rman_backup_output_<date>.log
srdc_rman_backup_debug_<date>.trc

ps:

REM srdc_rman_backup_output.sql - collect RMAN information with backup.
define SRDCNAME=‘RMAN_BACKUP‘
SET MARKUP HTML ON PREFORMAT ON
set TERMOUT off FEEDBACK off VERIFY off TRIMSPOOL on HEADING off
COLUMN SRDCSPOOLNAME NOPRINT NEW_VALUE SRDCSPOOLNAME
select ‘SRDC_‘||upper(‘&&SRDCNAME‘)||‘_‘||upper(instance_name)||‘_‘||
     to_char(sysdate,‘YYYYMMDD_HH24MISS‘) SRDCSPOOLNAME from v$instance;
set TERMOUT on MARKUP html preformat on
REM
spool &&SRDCSPOOLNAME..htm
select ‘+----------------------------------------------------+‘ from dual
union all
select ‘| Diagnostic-Name: ‘||‘&&SRDCNAME‘ from dual
union all
select ‘| Timestamp:       ‘||to_char(systimestamp,‘YYYY-MM-DD HH24:MI:SS TZH:TZM‘) from dual
union all
select ‘| Machine:         ‘||host_name from v$instance
union all
select ‘| Version:         ‘||version from v$instance
union all
select ‘| DBName:          ‘||name from v$database
union all
select ‘| Instance:        ‘||instance_name from v$instance
union all
select ‘+----------------------------------------------------+‘ from dual
/
set pagesize 50000;
set echo on;
set feedback on;
select output from v$rman_output;

spool off
set markup html off preformat off

Required diagnostic data collection for RMAN backup